Revenue enhancement
Designed leadership cadence, pipeline forecasting, and governance models for a $120M organization.
International operator · UK · Saudi Arabia · Egypt · USA · Canada
Turnaround Operator & Interim Executive
Turnaround leadership for complex businesses that need momentum fast.
Fixing revenue, operations, and customer experience across B2C businesses serving up to 24M customers, B2B SaaS, telecom services, technology, infrastructure, and mission-driven organizations across North America, Europe, and the Middle East. I diagnose the real constraints, align the leadership room, and build durable operating models with measurable results in 90 to 180 days.
90-180 day turnarounds
AI-enabled operations
Interim C-suite
Rapid diagnostics
P&L ownership
GTM strategy
AI transformation
Local LLMs
Multi-agent workflows
Customer experience
Board alignment
Cost optimization
Revenue growth
Rapid diagnostics
P&L ownership
GTM strategy
AI transformation
Local LLMs
Multi-agent workflows
Selected organizations
Recognition across employers, ventures, and contractor delivery environments.
Vodafone
Etisalat
Bravo
Ultatel
Starkbit
Prefab Lab
Prime Foods
Horizon Contracting
Additional contractor delivery and client environments included:
Ericsson
Huawei
Alcatel
Orange
ZTE
STC
Kone
SBG
Siemens Health Care
DHL
DHL Express
Hayat
Four Seasons
Hilton
Marriott
Sheraton
Ritz
Kempinski
Signature wins
Numbers that show pattern recognition under pressure.
Faster response times
Led AI rollout across customer care, sales, marketing, and finance with practical adoption measures.
Business built from zero
Founded and scaled a specialty food distribution operation serving 200+ premium restaurants and hotels.
CSAT after CX rebuild
Modernized omnichannel care with AI IVR, lifting satisfaction while reducing acquisition cost.
AI startup financing round
Managed an AI vision-based startup through product, partnerships, and investor readiness toward a $25M USD financing round.
Cross-border care operation launched
Built a 450-employee Egypt operation from zero in 3 months to answer 120,000 daily calls for Etisalat UAE.
High-volume operations managed
Managed customer operations handling up to 150,000 calls per day, with workflow discipline across service, escalation, quality, and performance control.
Daily ticket workflows controlled
Led operational workflows processing up to 10,000 tickets per day, building the cadence, ownership, and reporting needed to keep service moving.
B2B support organization led
Managed a 200-person B2B support team across account support, onboarding, activations, renewals, escalations, risk, quality, and service assurance.
Etisalat Egypt department built
Built and managed a 3,200-employee customer operations department during Etisalat Egypt's launch and scale-up.
Vodafone Egypt team led
Built and managed an 800-employee Vodafone Egypt operation across high-volume customer and network delivery work.
Global transformation oversight
Oversaw transformation impact across 27,000 employees in 14 countries through Vodafone UK's half-billion-euro margin improvement program.
International contractors managed
Managed Vodafone network rollout with a $240M annual budget and five international contractors across contracts, approvals, invoicing, snags, and delivery control.
Startup and greenfield launches
Built or helped launch eight operations: Vodafone Egypt, Bravo Saudi Arabia, Etisalat Egypt, Horizon Contracting, Prime Foods, Starkbit, Ultatel, and Prefab Lab.
Public proof
Independent signals that reinforce the career story.
Etisalat Egypt · Customer care innovation
First video customer care service in the Middle East.
Public coverage of Etisalat's 2009 Video IVR launch names Hatim Badawi from Etisalat and describes a customer-care service serving 8.5M Egyptian customers, with agents available within 23 seconds, 98% first-contact resolution, and 97% answer accuracy. Earlier CV records also note sign-language support for deaf customers.
Global customer care innovation award
Recognized as Most Innovative Customer Care Director by Genesys.
LinkedIn audience
Public LinkedIn profile shows 6K followers and recommendations from colleagues across leadership and customer operations.
Recommendations
LinkedIn public search preview references 24 recommendations received, including comments on strategic vision and resource management.
International speaker
Speaker at conferences in Dubai, Barcelona, Johannesburg, Budapest, Paris, and other global business forums.
Education and executive programs
Technical foundation with executive management training.
Engineer
Electronics and Computer Engineering
Technical foundation for systems, operations, automation, AI, and technology-led transformation.
MBA
MBA from the Netherlands
General management, strategy, finance, leadership, and commercial operating discipline.
LBS
London Business School
Strategic value creation and people management executive certificates.
IMD
IMD Switzerland
Program Management Certificate for complex transformation and delivery environments.
LinkedIn recommendations
What colleagues consistently point to.
"A very clear strategic vision, very proactive, with very high decision-making abilities."
Mohamed El Naggar · Beacon FinTrain"He assembled and led a team that created and launched all customer service functions in 4 months."
Graeme Sherman · Canal & River Trust"Strong cross-functional capabilities, senior management skills, and regular reporting to the executive team."
Assem Sabbah · Vodafone"A great ability to mobilize his teams to achieve goals, with very high quality standards."
May Kamel · CHRLConsulting mandates
Recent advisory work where strategy had to become execution.
Canadian market leader · $120M annual business
$40M in cost and revenue improvement opportunities identified.
Consulted with a Canadian market leader to uncover and structure enterprise-wide value creation across process improvement, business reengineering, automation, AI transformation, systems integration, marketing effectiveness, and commercial performance.
Growth-stage organization · operating foundation
Built the commercial plan and leadership bench.
Created business plans, budgets, market studies, go-to-market strategies, marketing plans, market and client segmentation, product design, pricing architecture, and B2B marketing models, then supported hiring for marketing and business development director roles to turn the plan into accountable execution. Led and structured B2B and B2C sales teams as well as marketing teams.
Mission-driven organizations · sustainable growth
Modernized nonprofit revenue, donor care, and operating systems.
Built Waqf and ambassador growth strategies, identified donor revenue recovery opportunities, designed AI-enabled donor support, automated finance and program workflows, and developed a grant ecosystem database of 250+ granting bodies representing up to $30M USD in annual funding opportunities for charities.
Mission-driven transformation
A 12-month path from pressure to predictable scale.
For charities facing rising demand, donor fatigue, and operational cost pressure, the work starts with certainty, then builds growth, automation, and protected mission time.
Months 1-4
Certainty
36-month revenue map, funding pipeline, and early recovery of lost or unreconciled gifts.
Months 4-9
Growth
New programs, donor lifecycle segmentation, annual calendars, and retention improvement.
Months 6-12
Advantage
Automation, AI assistance, audit-ready accuracy, and more time for high-value donor relationships.
$121M
Waqf endowment model designed for 2035 sustainability.
$16M+
Ambassador movement opportunity with 10K orphan-support potential.
43
Employee interviews synthesized into a board-level transformation diagnostic.
$20M+
Recovery and efficiency opportunity identified in mission-driven operations.
Strategic financial foundation
Operational team enablement
Tactical immediate stability
Technology as capacity multiplier
AI transformation
Hands-on AI leadership from strategy to working operating systems.
Practical, current, deployable
AI that improves decisions, cycle time, customer experience, and capacity.
I work directly with leading LLMs, local model installations, AI coding agents, and multi-agent workflows, then translate them into operating use cases leaders can govern: customer care, donor support, sales enablement, finance reconciliation, document processing, inbound email handling, voice and chatbot operations, executive reporting, dashboards, and process automation.
- Local AI
- Private LLM setups, model evaluation, and secure workflows for sensitive business data.
- Agentic work
- Multi-agent research, coding, analysis, content, operations, and workflow orchestration.
- AI adoption
- Human-in-the-loop design, use-case selection, governance, team training, scorecards, and measurable productivity gains.
Data analysis and intelligence
AI-assisted segmentation, pattern discovery, performance analysis, churn or dormancy recovery, service QA, and next-best-action workflows.
Process and workflow automation
Process optimization, SOP automation, ticket routing, document intake, reconciliation, approvals, exception handling, and human-in-the-loop controls.
AI communication operations
Inbound email AI handling, outbound AI chatbot and human-calling workflows, inbound AI call answering, transaction handling, and escalation design.
Reporting and dashboards
AI-generated reporting, management dashboards, executive visibility, forecast support, operational alerts, and board-ready performance narratives.
Technical product depth
Experience leading AI vision, ADAS object tracking, industrial IoT, predictive maintenance, and embedded/cloud platforms.
OpenAI
Codex
Claude
Claude Code
Gemini
AI Studio
Antigravity
Manus
OpenCode
OpenClaw
Hermes Agent
DeepSeek
Kimi
Qwen
Perplexity
OpenRouter
Ollama
NotebookLM
Nano Banana
Xiaomi MiMo
MCP
n8n
Hugging Face
NVIDIA
Postgres
pgAdmin
Odoo
Slack
Local LLMs
Multi-agent systems
Career arc
Executive work across telecom, SaaS, infrastructure, AI, and consumer markets.
Executive Management Consultant
Advising CEOs and boards on turnaround, commercial strategy, AI-enabled transformation, operating cadence, and measurable cost and revenue improvement.
Managing Director, Starkbit AI Technology
Led AI computer-vision and industrial IoT product work across ADAS object tracking, predictive maintenance, embedded and cloud engineering, 7,000+ connected endpoints, and investor readiness, taking the company to a $25M USD financing round.
Chief Commercial Officer, Ultatel
Rebuilt the commercial engine with a 5-pillar customer promise, lifecycle marketing, sales and NAM operating systems, channel dashboards, and performance cadence, scaling sales from 30 to 200+, reducing CAC by 80%, doubling revenue, and positioning the company for acquisition.
Business Development Director, Prefab Lab
Secured $110M+ in contracts with major developers and introduced technology platforms for billing, payments, and operations.
Managing Director, Prime Foods
Built a market-leading distribution business with supply chain across 12 countries and a 75-person team.
Vodafone, Etisalat, and earlier global leadership
Led large-scale network, customer operations, offshore service center, greenfield launches, vendor delivery, and transformation programs across 14 countries and 27K employees, including a half-billion-euro Vodafone UK margin improvement program. Built and managed an 800-employee Vodafone Egypt operation, a 3,200-employee Etisalat Egypt customer operations department, a 200-person B2B support team, and a 450-employee Egypt operation built in 3 months to handle 120,000 daily calls for Etisalat UAE. Managed operations handling up to 150,000 calls per day and workflows processing up to 10,000 tickets per day. Managed Vodafone network rollout with a $240M annual budget, five international implementation contractors, and served on Vodafone's global procurement committee negotiating group purchases.
Operating style
A practical transformation system: diagnose, stabilize, scale.
Rapid diagnostics
Find the few constraints behind missed growth, margin leakage, churn, team drag, or stalled execution.
Leadership alignment
Create the operating rhythm, scorecards, ownership model, approval gates, people development programs, and decision rules needed for difficult change.
Commercial rebuild
Reshape market studies, business plans, go-to-market strategy, segmentation, product design, pricing, B2B marketing, B2B/B2C sales teams, marketing teams, business development, account management, onboarding, activations, renewals, customer care, and pipeline quality into one accountable engine.
AI with adoption
Deploy AI where it changes cycle time, service quality, reconciliation, donor or customer intelligence, forecasting, and executive visibility, with hands-on use of leading LLMs, local installations, and multi-agent workflows.
Technology integration
Connect CRM, contact center, finance, marketing, procurement, risk, fraud, QA, IoT, cloud, AI coding agents, and reporting systems into business outcomes leaders can actually manage.
"Trusted by boards, private equity, and CEOs to lead difficult change, build accountable teams, and create durable operating models."
Next conversation
Useful when the situation is important, ambiguous, and moving quickly.
Based in Mississauga with hands-on leadership experience in the UK, Saudi Arabia, Egypt, the USA, and Canada. Open to senior executive, interim leadership, board advisory, and consulting mandates across North America, Europe, and the Middle East, including corporate, PE-backed, technology, telecom, and mission-driven organizations.